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How Denturecrafters Save
Booking Out Time 

Welcome! Reading time: 600 words… 6 min.

In a recent interview, Danielle and Amber from Denturecrafters shared their experiences with GreatLab, highlighting how the software transformed their lab operations.

Located in Blue Springs, Missouri, Denturecrafters specializes in removable dental prosthetics and has recently embraced digital technology to enhance its services.

Key Takeaways

• Transitioning to GreatLab streamlined scheduling and billing processes.

• The team experienced a significant reduction in time spent on administrative tasks.

• Open communication and training were crucial for a smooth transition.

Introduction to Denturecrafters

Denturecrafters is a dental lab that has been evolving with the industry.

With a team of seven technicians and five office staff, they focus on providing high-quality removable dental solutions.

Recently, they have ventured into digital technology, acquiring the AsigaMax UV printer to enhance their production capabilities.

The Journey Into the Lab Industry

Both Danielle and Amber have unique backgrounds in the dental field.

Amber started in shipping and receiving and gradually learned the technical aspects of the lab, while Danielle transitioned from the dental practice side after a break from work.

Their diverse experiences have shaped their approach to lab management.

Challenges Before GreatLab

Before implementing GreatLab, Denturecrafters faced numerous challenges:

• Manual Processes: Scheduling and billing were entirely manual, requiring multiple printed schedules and reports.

• Time-Consuming Tasks: Billing days could take all day, with statements needing to be meticulously combed through to ensure accuracy.

• Inefficient Communication: Tasks were communicated through laminated cards, leading to confusion and inefficiencies.

The Transformation with GreatLab

Since adopting GreatLab, the team has seen remarkable improvements:

1. Streamlined Scheduling: The software allows for real-time scheduling, eliminating the need for printed schedules.

2. Faster Billing: The time spent on billing has been cut in half, allowing the team to focus on more critical tasks.

3. Improved Communication: The transition to digital has facilitated better communication within the team and with clients.

Learning Curve and Support

The transition to GreatLab was not without its challenges.

The team took a gradual approach, introducing the software to the shipping and receiving department first.

They dedicated a month to training before going live, which helped ease the learning curve.

Amber noted that the support from GreatLab has been exceptional, with timely responses and a genuine interest in their business success.

Future Aspirations

Looking ahead, Denturecrafters has identified several features they would like to see in GreatLab:

• Live Chat Functionality: A chat feature for doctors to communicate directly with the lab would streamline consultations and inquiries.

• Enhanced Notifications: The ability to send important updates and announcements through the system would improve communication with clients.

Encouraging Client Portal Usage

Denturecrafters has been gently encouraging clients to use the client portal.

They found that personal conversations during phone calls about cases or billing inquiries were the most effective way to introduce the portal.

This approach has led to a gradual increase in client engagement with the system.

Final Thoughts

For those considering a switch to a lab management system, Amber and Danielle emphasize the importance of open communication and thorough training.

They believe that the positive changes brought by GreatLab have been invaluable, and they are excited about the future of their lab operations.

Their experience serves as a testament to the benefits of embracing technology in the dental industry.

Thank you for staying connected with Dental Lab Tips.  We look forward to bringing you more exciting updates from the world of dental technology.